Title: Case Manager
Department: Hospital Based Violence
Reports to: Clinical Supervisor
Hours: Full-time, occasional evenings, and weekend work possible
Starting wage: $21 per hour
The Hospital Based Case Manager will meet victims of violent crimes at Antelope Valley Medical Centers, Emergency Room. They will provide support at bedside, and refer and link victims to appropriate programs for additional support. The Case Manager will follow-up with victims to ensure services are being offered.
Essential Duties and Responsibilities:
- Meet with clients at bedside at Antelope Valley Hospital.
- Case Manager will provide support and link client to appropriate service.
- Communicate efficiently and effectively both verbally and in writing.
- Skills in organizing and maintaining accurate records.
- Operate word-processing software, spreadsheets, and database programs.
- Adhere to strict confidentiality policies regarding client and organizational information.
- Establish and maintain good working relationships with community-based organizations or
- services to provide support for victims of violent crimes and other supportive services needed
- Completes all needed paperwork for each client in a timely and organized manner.
- Maintain accurate and detailed case notes regarding client’s progress or any relevant information.
- Enters and maintains up to date data into participant databases; assists in the writing of periodic
- Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes.
- Works with client to assess additional support and services needed.
- Advocates for the client when needed.
- Responsible for assisting clients and their families in making referrals to partner organizations
utilizing the Unite Us referral platform.
- Respond to and follow up with referrals made by other agencies or individuals.
- Follow up with clients that were discharged to ensure services are being met and provided.
- Gathers and verifies documents to verify program criteria are met for services.
- Attends and participates in all mandatory meetings.
- Works collaboratively with other case managers.
- Coordinates and collates monthly program reports.
- Adheres to all program guidelines, policies and protocols and actively works toward achieving
the goals of the program.
- All other duties as assigned.
Experience & Requirements:
- Bachelor’s Degree in Human Services, Social Work, Public Health or related field with at least
one year experience in case management or at least 3 or more years working in case management.
- At least 1-year experience working in the Antelope Valley and knowledge of community
Knowledge, Skills and Abilities:
- Knowledge of departmental policies, procedures, and organizational relationships. • Interpersonal skills to establish and maintain cooperative working relationships with diverse individuals.
- Use independent judgment and initiative.
- Proficiency in Word, PowerPoint, Outlook, and Excel.
- Supports and adheres to the values and mission statement established by the AVPH Board of Directors.
- Ability to work with interruptions while maintaining positive communication/relationship with staff and clients.
- Ability to use diplomacy and discretion when giving out information/referring and directing callers and visitors.
- Ability to plan short and long-range projects.
- Ability to follow, apply, interpret, and explain instructions and/or guidelines. • Ability to engage community and sustain patient/client participation in services. • Ability to function effectively under pressure and meet time parameters.
- Ability to display sensitivity, tact, and responsiveness in various stressful situations and needs. • Ability to adhere to safety rules and regulations.
- Ability to maintain HIPAA requirements with confidential information, safely and discreetly, as required, when working in various settings.
- Delegate work and responsibilities as well as analyze and resolve problems. • Ability to handle feedback and constructive criticism.
- Ability to be culturally sensitive, tolerant, and non-judgmental. ￼
Required Licensure and/or Certifications:
- Current and maintained CA driver’s license.
- Current/maintained auto insurance.
- Own transportation for work-related purposes.
- Current and maintained infant and adult CPR.
- Meet basic health requirements, background check, and physical job standards. • Must have TB clearance and COVID Vaccine.
Physical Requirements and Working Conditions:
- Work primarily in a hospital emergency room; occasionally in an office or in the community. • Ability to work hybrid or remote, if needed.
- Employees will be required to sit, perform repetitive physical and mental activities, have face-to face and telephone contact with individuals, work with others in a group or team, and work with external customers or the public.
- May be required to lift/carry up to 25 lbs.
- Work may be performed under stressful and emotional conditions.