Job Title: Relative Support Worker
Position Reports To: Program Manager
Hours: Full-time, occasional evening and weekend work required
Job Summary: The Relative Support Worker is responsible contacting caregivers 48 hours of receiving a
referral from the Relative Home Assessment Services worker. When necessary, travel within the city of
Lancaster to provide services and assess needs and goals of the families/caregivers as they provided for children
placed in their care by the Department of Children and Family Services. The Relative Support Worker will also
assess the needs of clients/caregivers who walk-in for Kinship services and advocacy. The main objective is to
provide supportive services to Relative/NREFM caregivers who have primary care of children residing with
them. The Relative Support Worker works closely and collaborates with program supervisor and program
manager to manage the unique needs of each client.
Responsibilities and Duties:
The ideal candidate for this position will possess a combination of skills, experience, and passion in the
• Knowledge of departmental policies, procedures, and organizational relationships.
• Knowledge of structure and content of the English language, including the meaning and spelling of
words, rules of composition, and grammar
• Knowledge of office practices, processes, and computer software programs
• Knowledge of scheduling and coordinating
• Ability to work remotely/virtually
• Ability to work independently and with little to no supervision
• Ability to plan and effectively manage complex, long-term projects
• Ability to prioritize and organize work
• Ability to meet schedules and deadlines of the work area
• Ability to compose routine correspondence and reports
• Ability to maintain the confidentiality of client and department information
• Ability to adhere to safety rules and regulations
• Conforms with and supports organization’s quality assurance and improvement guidelines
• Supports and adheres to the values and mission statement established by the AVPH Board of Directors
Relative Support Worker Responsibilities:
• Have thorough knowledge of program goals, objectives, policies and procedures
• Have Knowledge of at-risk, high-risk families experiencing domestic violence, substance abuse,
depression, and/or child abuse
• Contact families/caregivers to assess needs of the family within 48 working hours of referral.
• Meet with clients to review needs/services/goals to include informing the client of voluntary services,
rights and child abuse reporting mandates. Develop a service plan with goals to identify strengths and
address areas of need and concerns with families/caregivers.
• Document and file all contacts with families/caregivers within 24 hours of contact.
• Use outreach to ensure participation and completion of services goals per grant requirements.
• Work closely and collaborate with DCFS staff on an ongoing and consistent basis to ensure and create a
comprehensive network of supportive services for these identified caregivers.
• Utilizing cultural competencies, establish trusting relationship with families using non-judgmental
nurturing interventions which are family-focused and strength-based.
• Assist families/caregivers to strengthen their skills to ensure safety in the home environment; strengthen
problem solving and coping skills; help utilize community services and support systems; and advocate
for needed services.
• Make or assist families/caregivers with referrals to community agencies for needed services and
• Complete and chart all notes/documentation in a timely manner that is accurate.
• Be compliant with all training requirements
• Carry out multiple tasks and meet deadlines
• Other duties as directed
Education and Experience:
• Bachelor’s Degree preferred or minimum of 32 completed units from an accredited University, College
or Community College, with at least 16 units in Social Work, Social Sciences, Humanities, Public
Administration or Public Health
• Two (2) years’ experience working in the field of social work, behavioral science or social sciences.
• Experience working with culturally diverse communities with the ability to be culturally sensitive and
• Ability to work collaboratively as a member of a multi-disciplinary team.
• Excellent written/oral communication skills
• Demonstrated track record with respect to detail orientation and accuracy
• Must demonstrate excellent skills in Microsoft excel, word, outlook and the ability to learn new data
• Attention to detail and accurate.
• Ability to solve problems, find and correct errors.
• Bi-lingual, English/Spanish, Required
Required Licensure and/or Certifications:
• Current and maintained CA driver’s license
• Current/maintained auto insurance
• Own transportation for work-related purposes
• Current and maintained infant and adult CPR
• Meet basic health requirements, background check, and physical job standards
• Must have TB clearance
• Work in flexible settings between the office, remotely/virtual setting and /or in the community
• Working with overburdened, often high-risk families of low economic and varied cultural backgrounds,
living in high risk areas
• Able to maintain HIPAA requirements with confidential information, safely and discreetly, as required,
when working in various settings
• This position requires lifting/carrying up to 25 lbs., stooping, bending, squatting, sitting on the floor,
walking (may be needed)