Welcome to Antelope Valley Partner of Health!!

TITLE: Outreach Specialist Non-exempt

DEPARTMENT: Direct Services Effective 

REPORTS TO: Healthy Start Initiative Program Manager 

Job Objective:

The Outreach Specialist (OS) will conduct community outreach at health centers, provider

offices and other social service sites aimed at recruiting and enrolling eligible clients into the

Healthy Start Initiative program. The Outreach Specialist will also be responsible for developing

relationships with key community contacts, maintaining prenatal outreach logs, following up with

potential clients, and conducting client intakes. The Outreach Specialist will work closely with

the Program Manager and other team members to provide input into the program

documentation, training, procedures and overall structure of the program.

 

Key Position Responsibilities: 

  • Works closely with all program staff to provide a continuum of services. 
  • Develops relationships with providers and community organizations. 
  • Participates in appropriate community meetings and marketing and communications efforts as needed. 
  • Provides input on communication and outreach strategies. 
  • Conducts outreach (group and one-on-one) at provider sites and community-based organizations to recruit potential clients. 
  • Contact potential clients from outreach to encourage participation in the program and enroll them, if appropriate. 
  • Conducts client intakes, including collecting key information in a sensitive and nonjudgmental manner. 
  • Develops trust and rapport with clients and provides referrals as needed during the intake process. 
  • Identifies appropriate resources for clients and provides referrals as needed during the intake process. 
  • Completes all needed paperwork for each client in a timely and organized manner, including clear and well written progress notes
  • Provides intake data to the Program Manager and administrative support staff in a timely manner for client enrollment and assignment. 
  • Updates and shares community resources. 
  •  Adheres to all program guidelines, policies and protocols and actively works toward achieving the goals of the program. 
  • Attends and participates in all staff meetings, outreach community meetings, and individual supervision. 
  • Participates in periodic webinars and conference calls; and monthly Healthy Start Initiative meetings
  • Complete required Outreach Specialist training within 6 months to one year of hire. 

 

Qualifications Preferred: 

  • Ability to function as a member of an interdisciplinary team and work closely with all program staff to provide a continuum of services. 
  • Ability to develop relationship with providers and community organizations and provide input on communication and outreach strategies. 
  • Experience working with families from diverse age, cultural, and ethnic backgrounds.
  • Conduct outreach (group and one-on-one) at provider sites and community-based organizations to recruit potential clients. Empathy, warmth, and the ability to establish trusting supportive relationships with an ethnically diverse population. 
  • Contact potential clients from outreach to encourage participation in the program and enroll them, if appropriate. 
  • Conduct client intakes, including collecting key information in a sensitive and nonjudgmental manner. 
  • Identify appropriate resources for clients and provide referrals as needed during the intake process. 
  • Ability to adhere to all program guidelines, policies and protocols and actively work toward achieving the goals of the program. 
  • Empathy, warmth, and the ability to establish ongoing supportive relationships with an ethnically diverse population. 
  • Skill in organizing and maintaining accurate records. 
  • Skill in writing to articulate concepts and ideas in notes and reports. 
  • Must demonstrate excellent skills in Microsoft Excel, Word, Outlook and the ability to learn new data programs. 
  • Ability to solve problems, find and correct errors. 
  • Bi-lingual preferred, with the ability to communicate in the language(s) represented in the community to be served. 

Qualifications Required: 

  • Associates or Bachelor’s degree preferred in Child Development, Social Work, Psychology, Human Development, or a related field with at least one year of experience in community outreach, or at least two years direct experience in community outreach. 
  • Bilingual preferred. 
  • Ability to work a flexible dayshift schedule that includes some Saturdays, Sundays, and holidays.
  • Current and maintained CA driver’s license
  • Current/maintained auto insurance
  • Own transportation for work-related purposes
  • Current and maintained infant and adult CPR
  • Meet basic health requirements, background check, and physical job standards
  •  Must be fully vaccinated for COVID-19

Physical Requirements and Working Conditions:

  • Working with overburdened, often high-risk families of low economic and varied cultural backgrounds, living in high-risk areas
  • Office and clinic/hospital settings
  • Work often performed under stressful and emotional conditions

A detailed description of the physical requirements of this job is maintained in the Human Resources Department.

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