Job Title: WB Hospital Navigator
Position Reports To: Hospital Navigator Lead
Hours: Full-time, occasional evening and weekend work required
The Hospital Navigator (HN) is responsible for providing an introduction to the Welcome Baby
program and describes the opportunities and services to mothers during the hospital visit, if necessary.
The goal of the hospital visit is to invite mothers to participate or continue participation in the program;
observe parent-infant interaction when possible; assess for social support, infant feeding, and maternal
depression; and complete the Bridges for Newborn Screening Tool.
Key Position Responsibilities:
The ideal candidate for this position will possess a combination of skills, experience, and passion in the
• The ability to approach prospective clients at bedside to introduce the program, verify willingness to
participate, obtain consent, and gather referral information.
• Skills in developing a file for each client recruited into the program, documenting all contacts with
the family and agencies and completing data forms and program documentation.
• The ability to develop trust & rapport with clients and provides support using an empathic and client
• Adheres to all program guidelines, policies & protocols and actively works toward achieving the
goals of the program.
• As a subcontractor for Antelope Valley Hospital, adherence to hospital policies is required
• Conducts an interview with each client recruited into the program, observing parent-infant
interaction; assessing involvement of father or other secondary caretaker, level of social support,
infant feeding and maternal depression; and provides breastfeeding support and newborn health
• Effectively conducts required client assessments using standardized tools for maternal depression
and a risk screening interview.
• Works closely with the Program Manager and administrative staff to provide a continuum of
• Confers with assigned nurse regarding need for any additional hospital services or referrals and
assists with referral process, if needed.
• Collaborates and acts as liaison with other members of the healthcare team, including nurses,
lactation specialists, social workers, and physician to coordinate provision of high-quality patient
• Attends and participates in all home visitation staff meetings, including bi-monthly group reflective
• Completes all needed paperwork for each client in a timely and organized manner, including clear
and well written progress notes.
• Completes required data entry for each client in a timely manner.
• Participates in periodic Peer to Peer workshops, webinars and conference calls; and Welcome Baby
and Home Visitation regional meetings.
• Completes Welcome Baby training required for Hospital Liaison within one year of hire.
• Completes CLE training within six months of hire.
• Other Duties as assigned
• Ability to function as a member of an interdisciplinary team.
• Ability to promote bonding and attachment between infant-mother.
• Experience working with families from diverse cultural and ethnic backgrounds.
• Empathy, warmth, and the ability to establish trusting supportive relationships with an ethnically
• Knowledge of normal fetal, infant, and toddler development; prenatal and child health requirements;
and early childhood education best practices.
• Familiarity with the effects of parental alcohol and/or other drug abuse on family health, parenting,
and general functioning.
• Skill in organizing and maintaining accurate records.
• Skill in writing to articulate concepts and ideas in notes and reports.
• Must demonstrate excellent skills in Microsoft Excel, Word, Outlook and the ability to learn new
• Ability to solve problems, find and correct errors.
• Bi-lingual, English/Spanish, desirable
• BA degree in child development, social work, psychology, human development, public health, social
studies, anthropology, human services, women’s studies or related field, and at least one year
previous work experience in maternal and newborn health services.
• Background in conducting standardized family assessments assessing family needs, risks and support
• Certified Lactation Educator (CLE) or Certified Lactation Counselor (CLC) at a minimum; or
certification must be completed within six months of hire; alternately may be Certified Lactation
Consultant (CLC) or International Board Certified Lactation Consultant (IBCLC/RLC).
• Ability to work a flexible dayshift schedule that includes some Saturdays, Sundays, and holidays.
• Current and maintained CA driver’s license
• Current/maintained auto insurance
• Own transportation for work-related purposes
• Current and maintained infant and adult CPR
• Meet basic health requirements, background check, and physical job standards
• COVID-19 Vaccination, required
Physical Requirements and Working Conditions:
• Working with overburdened, often high-risk families of low economic and varied cultural
backgrounds, living in high risk areas
• Office and hospital settings
• Work often performed under stressful and emotional conditions